Overview
Most eTIMS problems come from setup gaps, bad item data, or inconsistent operational behavior.
This article gives your team a repeatable troubleshooting path inside KREP.
How to use it in KREP
- Confirm connection, consent, company setup, and item readiness first.
- Review the exact sales or audit record that failed and identify the field or mapping at fault.
- Retest with a controlled record after the fix.
- Document the incident in the Knowledge Base.
What to monitor
- Repeat issue categories.
- Setup gaps affecting multiple submissions.
- Escalation speed between finance and admin.
Best practices
- Use one troubleshooting checklist for every incident.
- Do not skip the retest step.
- Keep ownership of KRA issues clear.
Related KREP modules
eTIMS, Audit, Knowledge Base
Search topics covered
etims troubleshooting, kra submission errors, compliance support