Overview
Collection performance improves when reminders are timely, visible, and linked to real account context.
This guide shows how to use KREP to improve follow-up on due and overdue invoices.
How to use it in KREP
- Review due and overdue invoices daily using aging views.
- Enable relevant email and SMS reminder flows where appropriate.
- Log payment promises and collection notes in the customer context.
- Escalate chronic late payers based on exposure and account importance.
What to monitor
- Aging buckets.
- Reminder response rate.
- Accounts with repeated missed promises.
Best practices
- Use one reminder language standard.
- Do not wait too long before escalating.
- Track collections as a business process, not an afterthought.
Related KREP modules
Invoices, Payments, Notifications
Search topics covered
invoice reminders, collections kenya, payment follow-up