Overview
Registration problems should create fast visibility for the team that can resolve them rather than disappear silently.
This guide explains how to identify, escalate, and improve failed onboarding paths inside KREP.
How to use it in KREP
- Detect whether the issue came from package selection, account creation, tenant provisioning, payment, or welcome messaging.
- Notify the right admin owners by email and SMS when the issue blocks onboarding.
- Give the customer a simple next step instead of generic error language.
- Turn repeated failure modes into product or process improvements.
What to monitor
- Registration failure counts and causes.
- Time to admin response.
- Failures tied to one plan or one technical path.
Best practices
- Escalate with context, not only an error label.
- Keep one registration incident owner.
- Document common fixes in the KB.
Related KREP modules
SaaS, Notifications, Support
Search topics covered
registration issues, onboarding escalation, tenant provisioning problems