Overview
Operational dashboards should answer the daily questions managers actually need to act on.
This guide helps you shape KREP reporting around backlog, load, and account risk instead of vanity totals.
How to use it in KREP
- List the daily decisions support and operations managers make before designing the dashboard.
- Track overdue tasks, open tickets, blocked projects, and active escalations.
- Add customer value or revenue context for prioritization.
- Review the dashboard every morning and assign actions immediately.
What to monitor
- Backlog size.
- Blocked work.
- At-risk customers.
- Escalation trends.
Best practices
- Keep dashboards short and decision-ready.
- Use one owner for each exception list.
- Refresh targets as the business evolves.
Related KREP modules
Dashboard, Projects, Tickets
Search topics covered
operations dashboard, service delivery metrics, support reporting